Lighthouse Care

Who We Are

Lighthouse Care is a Care Management Agency (CMA) contracted with the CBC, and a SCN provider contracted with Staten Island PPS and SOMOS Community Care. We support Medicaid-eligible individuals and families across New York City’s five boroughs, Westchester, and Long Island.
‍
Our current services include Care Management and Social Care Network (SCN) support.

Care management typically includes:

Helping people navigate healthcare systems
Access community-based resources
Stay connected to the care and services they need

SCN support, depending on eligibility, includes free:

Nutritious meals
Access to transportation
Housing resources
Navigation support
SCN care management
Home remediation
Other resources as available

Our approach is grounded in steady relationships, clear communication, and personalized support that meets people where they are. We help find services, organize next steps, and provide steady, ongoing support.
‍
When things feel overwhelming, we’re here with you.

At the heart of our work is a simple belief:

You deserve thoughtful, organized, and genuinely empathetic care.

Woman sitting on bed with hand covering face, holding a smartphone, appearing stressed or upset.

The Lighthouse Care Difference

Everything we do is grounded in the belief that healthcare and community services should feel organized, responsive, and human.

Too often, people are left navigating complex systems on their own. After seeing significant gaps in how care management was being delivered, we started Lighthouse Care to address issues like:

delayed or unclear follow-up
people having to constantly repeat their story
disconnected communication across providers and services
difficulty navigating healthcare, benefits, and community resources, often leading to gaps in care
individuals feeling treated like case numbers instead of people

At the same time, many people are already managing significant health, mental health, housing, and other life challenges. Navigating systems alone can add even more stress and uncertainty.

We believe support should feel clear, coordinated, and personal. That means timely action, strong communication, respectful care, and steady relationships people can rely on.

What Matters to Us in How We Work

When you work with Lighthouse Care, a few things will be clear right away:

We get things done

We focus on follow-through, staying organized, and moving things forward without unnecessary delays.

We communicate clearly

We explain what’s happening, share updates in plain language, and make sure things make sense. Questions are always welcome.

We bring strong clinical expertise

We’re led by a licensed mental health professional. This allows us to take a thoughtful, person-centered approach and see the bigger picture.

We work with you, not just for you

We listen to what matters most to you and set priorities together. You know your life. We know the systems. Lighthouse is your partner in care.

We care about how the process feels

Support should feel respectful and human. We show warmth, follow up consistently, and take your experience seriously.

Man and woman sitting at outdoor table, talking, and holding coffee cups in a garden setting.

Services & Healthcare Support

Lighthouse Care currently provides Health Home Care Management (CM) and Social Care Network (SCN) support services.

We support Medicaid-eligible individuals and families navigating healthcare, behavioral health, chronic health conditions, hospital transitions, housing instability, food insecurity, and other health-related social needs.

Our team works closely within the New York healthcare and community support landscape, coordinating with hospitals, behavioral health providers, primary care providers, home care agencies, community organizations, and other care partners to help members stay connected to care and services.

Currently serving individuals across New York City’s five boroughs, Westchester County, and Long Island.

Our Leadership

We are led by licensed professionals with both clinical training and lived experience navigating complex systems of care.
‍
Our leadership is grounded, practical, and informed by real-world experience.

Contact Leadership

Two men sitting at a table by a window, talking and holding coffee mugs in a relaxed setting.

A Note from Our Founder

I started Lighthouse Care after six years at Pesach Tikvah with the CBC network, where I ran the Health Home program for both adults and children -- it taught me the vital importance of this work. Combined with my background as a psychotherapist, I gained a unique perspective into the needs of individuals and the communities they belong to. I came to understand that help must be responsive, efficient, and genuinely useful in order to make a real impact.

Lighthouse Care was created with a mission to fully accept people for who they are, and a commitment to providing empathetic, expert care management alongside other social and behavioral health services. I believe people should be met where they are — without judgment, without barriers. Help should be helpful, responsive, and efficient.

As a member of our programs, my promise to you is this: every day, we will strive to truly see you and to provide the compassionate, thoughtful care you deserve.

— Jacob Lichtman, MA, LMHC
Founder & CEO

Two women smiling and chatting while one holds a tablet and the other a cup and stylus.

Lighthouse Care Team

Our team includes Care Managers and other experienced professionals with clinical backgrounds, relevant licenses, and lived experience. They bring a strong understanding of the New York systems of care our members navigate every day, along with an extensive network of healthcare, community, and support resources.
‍
We thoughtfully match each person with a Care Manager whose experience, communication style, and approach best fit their needs. This helps create support that feels informed, respectful, and human.

Interested in joining the team?

A Proven Foundation of Care

1000+

Members Supported

We built and scaled a high-performing Health Home program within the CBC network.

Average Monthly Member Touchpoints

Our licensed team shows consistent proactive follow-through to help members stay connected to care.

100+

HH+ Members Served

Supporting individuals with higher-acuity and more complex care needs.

50+

SPOA Clinical Discretion Applications Submitted

Helping members access higher levels of support when appropriate.

Aerial view of New York City skyline with bridges over the river and partly cloudy sky.

Where We Work

We support individuals and families across New York City’s five boroughs, Westchester County, and Long Island.
‍
If you’re not sure whether you’re in our service area, reach out! We’re happy to talk it through and help guide you, even if we’re not the right fit.

Our Process

Start where you are. We’ll help guide the next step.

Our team proactively engages with you, and will stay in consistent contact until you choose to disenroll. Depending on your needs and preferences, this can be once per month, a few times a week, or anywhere in between.

Reach Out

Call, text, email, or complete a Social Care Network screening to get started.

We Learn What You Need

Our team talks with you about your current needs, questions, goals, and mix of supports.

We’ll help determine whether Care Management , SCN services , or any other resource may be the best fit.

We Connect You With the Right Support

If you qualify for care management, we’ll match you with a Care Manager who understands your needs and can help you navigate with ease.

If you’re looking for Social Care Network support, our SCN team will help you with screening, eligibility, and available services.

Care management typically includes:

SCN support, depending on eligibility, includes free:

We stay connected as your needs change, goals evolve, or new support becomes necessary.